Delivery Information and freight Delivery Address

It is critical that you provide us with a delivery address where deliveries can be made during normal business hours (Monday to Friday 9am-5pm). A post office box address cannot be accepted. If there is nobody to sign for the goods when they are delivered the freight carrier may leave a missed delivery advice card in your letter box advising of the failed delivery. The goods will then be returned to their local depot and you will then need to make contact with the freight carrier directly to arrange an appropriate time for a re-delivery.

Delivery instructions

Please provide clear delivery instructions within the “Special Delivery Instructions” area of the checkout. It is imperative that you provide us with any special delivery details relating to your delivery address. Should your delivery address be in an apartment block, high rise building, block of units or flats or have restricted access you must notify us, so that special arrangements can be made if necessary. For example, special equipment may be needed or extra labour required to fulfil the delivery. This may incur an additional charge. Emmsee will advise you of any additional charge and you must make payment of this additional charge directly to Emmsee using one of the options outlined in the Payment Options section below.

Delivery Times

If your order contains multiple products then individual products may be delivered on different days, depending on the availability of freight carriers on any given day to facilitate the delivery. This is not under our control and is up to the freight company.

In most cases we except delivery to have been completed within 3-21 days of placement of your order. It is recommended that someone is at the specified delivery address on any given day during normal business hours Monday to Friday to accept delivery of the goods. Please give us any special delivery instructions so we can pass them on to the freight company.

Unfortunately we are unable to provide you with a specific date or time that the goods are likely to be delivered.

Insurance

Transit insurance will be taken out by Emmsee and/or our suppliers to ensure that your goods are fully covered for any accidental damage or breakages that may occur during the delivery process